It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

ARC is looking for an Operations Engineer I to join our team! In this role, you will support (including Tier 1 support), monitor, and administer ARC’s resources & applications. Ensure monitoring is appropriately configured and functioning for all ARC systems and applications. Review resource data and works with Operations Engineer II and Data Engineers to identify proper incident response and escalation. Provide assistance and guidance in setting up and using enterprise tools, e.g. Datadog, Jira and ServiceNow.

1. Provide 1st tier support for ARC’s 24x7 system and application monitoring. Triage and escalating incidents discovered through automated tools or reported by customers.
2. Work as incident scribe during Sev1/Sev2 incidents to ensure all essential artifacts are collected and reported to enable retrospective reviews to promote continuous improvement.
3. Applies experience and skills to complete various work orders assigned to group with minimal supervision.
4. Primary contact for datacenter facilities. Includes performing/scheduling weekly, monthly, and annual PM and DR tests.
5. Execution of SOP’s defined by POD, Enterprise, or Operations Engineering team and aid in maintaining documentation for operational readiness.
6. Leverage analytical and technical skills to provide event correlation using real-time monitoring data to ensure cohesive support between cross-functional teams.

• Bachelor’s degree in Computer Science preferred; equivalent work experience considered
• 2 years of systems administration (Linux / Windows) preferred
• Functional knowledge of AWS
• Functional knowledge of monitoring tools such as Datadog, CloudHealth, Wug, and the Atlassian Suite
• General knowledge of networking concepts, virtualization concepts, operating system internals, configuration management and system management
• Ability to discover and define non-functional requirements and to transform them into technical requirements and solution definition
• Good communication skills (verbal and written) and ability to communicate technical information to nontechnical audiences
• A strong intellectual curiosity to continually challenge what exists and explore what should be changed to best meet evolving business and market
• A passion for continual improvement and a willingness to work with others to improve
• 24/7/365 Data Center, with shift work. Eligible for shift differential (2^nd and 3^rd shift).

PM21 

• Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
• Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
• ARC offers WorkFlex. WorkFlex is ARC’s hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization. We’ve designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success.
• We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
• By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply