It’s a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

ARC is looking for a Platform Engineer to join our team! As a Platform Engineer, you will have the opportunity to provide lifecycle management of ARC’s infrastructure systems including supporting, administering, and maintaining enterprise hardware and software platforms. You will perform the deployment, patching, securing, and troubleshooting of mission-critical systems across multiple environments of enterprise applications. Additionally, you will collaborate with other engineering and support teams across the organization to help execute initiatives, provide assistance and guidance in setting up and using enterprise tools that need infrastructure.

1. Support, deploy, administer, and maintain ARC’s infrastructure platforms, both software and hardware, including computer systems and servers, virtualization platforms, enterprise storage, backup and replication solutions, and observability tools. Apply industry and company standards to support optimal systems operation by following standard operating procedures ensuring systems are secure by addressing data from vulnerability scans, recoverable by ensuring backups are up to date, and leveraging infrastructure as code / configuration management is leveraged
2. Provide infrastructure systems support by responding to both system generated events and incidents escalated by other teams. Additionally, provide capacity planning, system triage and maintenance activities to ensure a robust platform for our applications. Create proactive maintenance plans coordinated with stakeholders and other teams preventing the problems before they arise.
3. Leverage resource management and observability platforms as well as cost management tools, and work with engineering teams to identify resources that are candidates for performance and/or cost optimization.
4. Provide assistance and guidance on setting up and using new or existing enterprise tools that require infrastructure and establish a full lifecycle management for the infrastructure

• Bachelor’s degree in Computer Science or related engineering field; or equivalent work experience
• 3+ years experience in systems and infrastructure administration role (Preferred both Linux / Windows)
• Experience deploying, managing, and administering infrastructure hardware (Cisco® UCS, DELL®/EMC®, or equivalent)
• Experience deploying, managing, and administering enterprise storage systems and virtualization platforms (VMware®)
• Experience deploying, managing, and administering enterprise backup systems, replication solutions, and observability platforms
• Experience in administration, automation, and orchestration of large-scale Windows and Linux environments using configuration management solutions (CFEngine, Ansible, Salt Stack, Puppet, Chef, VMware® Orchestrator, or similar)
• Proficient with scripting (Bash, PowerShell, Python, or similar)
• Proficient in understanding and adopting security best practices and access controls for systems/platforms deployment and administration
• Functional knowledge with networking concepts and troubleshooting (TCP/IP, DHCP, DNS, HTTP/HTTPS, routing, switching, firewalls, etc.)
• Experience with Cloud administration (AWS) and containerization platforms (Docker/Kubernetes) is a plus
• Ability to discover and define non-functional requirements and to transform them into technical requirements and solution definition
• Strong communication skills (verbal and written) and ability to communicate technical information to nontechnical audiences
• A strong intellectual curiosity to continually challenge what exists and explore improvements to best meet evolving business and market
• A passion for continual improvement, ability to challenge the status quo and a willingness to work to with others to improve the environment

• Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
• Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
• ARC offers WorkFlex. WorkFlex is ARC’s new work model, allowing employees in eligible roles to work virtually without set days in the office. ARC employees can work from the office, at home, or any combination of the two. There will be times when it is important to gather in-person and WorkFlex employees will be expected to come into the office or another location, when needed.
• By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.