We at ARC are searching for a Senior Analyst, Credit Card and ARC Pay Operations. In this position, you would be responsible for managing day-to-day processes that support the ARC credit card billing and ASP Settlement processes. You will also be the customer service resolution point for related questions from both internal and external customers. A primary focus of the position is the ARC credit card billing process that results in the successful creation and output of the ARC credit card billing files, which are output on behalf of ARC to participating carriers 365 days a year. You will also provide superior customer support for ARC Pay, ARC’s credit card acceptance and payment processing platform. ARC Pay responsibilities include managing the day-to-day relationships with credit card companies and ARC Pay customers. You will work as the liaison between key customers and the credit card companies to resolve difficult questions and manage the challenging chargebacks resolution process to the satisfaction of customers. You will support recovery activities related to chargebacks which has significant impact on our customers and ARC’s bottom line. You will evaluate travel agency behavior to identify risk and share information with the team about red flags for potential loss to TASF revenue.
This position works a Wednesday - Sunday schedule. Work hours are Wednesday - Friday 8:00am - 5:00pm, Saturday - Sunday 7:00am - 4:00pm.
You’ll Also Bring These Professional Skills:
EOE M/F/D/V Females and Minorities Encouraged to Apply