We are looking for a Senior Business Analyst to join our team. In this position, you will work in conjunction with one or more product owners and product managers on the development and delivery of ARC’s settlement products to customers. You will understand ARC and customer business processes, product and market strategies, roadmaps, and developmental change impacts and translate that into product processes and requirements for product and market growth. You will provide support for operational needs of the product for product billing, customer onboarding, demoing, training, and customer reporting, web analytics, data analysis (product and usage) related to the product. You will answer customer questions and demonstrate products both internally and externally. Additionally, you will gather information and document the findings from external customers and internal stakeholders. You will also participate in design, testing, and user acceptance activities in concurrence with the product team to ensure deliverables are on track to meet requirements and customer needs. You will apply your analytical and business skills to evaluate existing solutions, products and processes as well as new market opportunities in support of the ARC strategic plan. You will also research best practices, improve process efficiency and identify opportunities for cost savings and improved user experience.
EOE M/F/D/V Females and Minorities Encouraged to Apply